How can we help you?

Browse through our comprehensive list of help topics below

Search and Research

If you would rather contact MrBuyGuy directly, please click here to find out how contact us.

Top Questions

Why was my account suspended?

MrBuyGuy will suspend your account if you violate the website Terms & Conditions.

Contact us to find out why your account was suspended.

Sorting Hotels

Once you have refined your search, you can sort the hotels on the page according to the criterion most important to you. This will make it easier for you to compare.

You have a number of different choices.

You can sort:

  1. 1. By number of recommendations
  2. 2. By rating
  3. 3. By distance from a particular city
  4. 4. By price. Use the dropdown box at the top of the page to convert to a different currency.

Start comparing

Once you've sorted your products so the ones you're most likely to buy are at the top of the list, it's time to start comparing.

Click on the name of the product you're interested in or click on the Compare Prices button. You'll be taken to a page with a larger version of the product photo as well as the product's overall rating on MrBuyGuy.com.

You can compare prices by looking further down the page, where you'll see a list of all the stores that sell the product, the price at which it's sold at each store and the average customer rating at each store.

You can see particular specifications for the product by clicking on the Specifications tab.

Clicking on the Reviews tab will allow you to see reviews from other MrBuyGuy customers.

Take some time to read the product description carefully and to review all the available information about the product before you decide whether to buy it.

How does MrBuyGuy calculate my positive feedback percentage?

 MrBuyGuy calculates your positive feedback percentage by looking at all of your feedback from transactions over the last 12 months. If the same member gives you the same feedback multiple times, it is counted only once.

Dividing the number of positive feedback ratings by the total number of feedback ratings gives your positive feedback percentage.

For example, suppose you have 100 positive ratings, 4 neutal ratings and one negative rating.

Your positive feedback percentage is:

100 ÷ 100+4+1 or  95.2%.

I've paid for my item but it isn't appearing as paid. What happened?

If you're paying via PayPal, your payment status should update automatically.

However, if you're paying by another method, for example, by cheque or by bank transfer, there will not be an automatic update of your payment status. You can ask your bank to provide proof of payment.

You can manually mark an item as paid for your records and to show the seller that you've paid:

Click Won Auctions under My Account at the top of the page..

Select the item you've won.

Click on the down arrow next to the Pay Now button.

Select Mark Payment as Sent.

As long as the seller agrees that that the item was paid for, everything is fine.

Refer to MrBuyGuy Buyer Protection to find out what to do if you and the seller can't come to an agreement.

I forgot my password. What do I do?

If you don't remember your password, you can ask MrBuyGuy to reset it for you. Follow these simple steps:

  • At the login page,click I forgot my details. This will take you to a page where you can reset your password.
  • In the Email Address box enter the email address you provided when you registered with MrBuyGuy.
  • Click Reset.
  • Check your email inbox for an email fromMrBuyGuy telling you how to reset your password.
  • Follow the instructions in the email.

If you've changed your email address, or you can't supply additional information needed to confirm your identity, please contact us.

I won an item but no longer want to buy it. What should I do?

You are obliged to buy the item that won, as your bid is considered a contract.

If you think you  have a valid reason for cancelling your purchase, contact the seller and explain your position. The seller may understand your concern and be willing to work with you. If the seller does not accept your explanation, you must purchase the item. if you fail to do so, an unpaid item will be documented in your account. Too many unpaid items can lead to account restriction or suspension. 

Using your watchlist

If you're thinking of buying a product, but you haven't made your final decision, you can place it on your Watchlist.

This will save you time if you decide to purchase it later on.

From the product page, click on Watch this item.

The product will then appear in your Watchlist.

You can find your Watchlist by clicking on My Account at the top of any page.

Click on the dropdown icon next to Buying on the left hand side of the page.

Then click on My Watchlist.

You'll be able to see all the products you are watching.

Later on, if you decide to buy the product, you can click on it in your Watchlist. You'll be taken right to the product page, where you can make a purchase.  There's no need to search for the item again.

Note: To have a watchlist, you must be a registered member of MrBuyGuy.com.

How do I update my address?

Follow these simple steps to update your address:

  1. Log in to MrBuyGuy.com.
  2. Click on My Account at the top of the page.
  3. Click on the My Account tab.
  4. Click on Your Saved Addresses on the left hand side of the page.
  5. This will bring up a page with your current addresses. From here, you can edit or delete an existing address or add a new address.

How do I change my password?

Here's how to change your password:

  1. Click My Account at the top of the page.
  2. Click the My Account tab.
  3. Click Change Password on the left hand side of the page.
  4. Enter your current password and your new password in the spaces provided. You will have to type your new password a second time to confirm it.
  5. Click Change.