How can we help you?

Browse through our comprehensive list of help topics below

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Top Questions

Booking Your Room

Once you've decided on a hotel, you'll have to book your room.

Underneath the name of the hotel, in the list of hotels, you'll see a list of travel sites you can book from and how much they will charge.

Clicking on Book Now will bring up a popup box listing all the travel sites along with their prices for your room. Clicking on Go next to the name of one of the sites will take you to that site. You can then book your room.

You can also book a room via the hotel page. After you've found the hotel you want in the list of hotels, click on the hotel name, the large photo next to the name or View all rooms. You'll be taken to a page describing the hotel in more detail.

The hotel page will have a list that shows each room that is available during the time you wish to book, how much it costs and the travel website you can use to book it. Click Go next to any of the rooms. You'll be taken to the travel site of your choice, and you can then book your room.

I won an item but no longer want to buy it. What should I do?

You are obliged to buy the item that won, as your bid is considered a contract.

If you think you  have a valid reason for cancelling your purchase, contact the seller and explain your position. The seller may understand your concern and be willing to work with you. If the seller does not accept your explanation, you must purchase the item. if you fail to do so, an unpaid item will be documented in your account. Too many unpaid items can lead to account restriction or suspension. 

Sorting Hotels

Once you have refined your search, you can sort the hotels on the page according to the criterion most important to you. This will make it easier for you to compare.

You have a number of different choices.

You can sort:

  1. 1. By number of recommendations
  2. 2. By rating
  3. 3. By distance from a particular city
  4. 4. By price. Use the dropdown box at the top of the page to convert to a different currency.

How do I change my username?

Here's how to change your username:

  1. Click My Account at the top of the page.
  2. Click the My Account tab.
  3. Click Change Username on the left hand side of the page.
  4. Enter a new username.
  5. Click Change.

You can change your username every 90 days.

Your profile page will show all of your previous usernames, so other users can see them.

I am a personal user, how do fees work on MrBuyGuy?

 As a personal user your fees are paid on a pre - pay  basis.  Simply login to MrBuyGuy and click on the List Item at the top of the page and go through the selling steps to list your auction.  On the confirmation page, your fees will be calculated and you will be taken to a payment page where you can select a payment method to pay for your auction fees.  There is a minimum auction fee purchase of 5 pounds.  Alternatively if you would like to purchase fees outside the auction process you can do this by logging in to MrBuyGuy pressing on My Account the top of the page, then clicking  Credits and Payments. You can then pre-purchase credit.

Can I withdraw my listing?

 Whether or not you can withdraw  a listing before it expires depends on the type of listing and, if it is a General Listing with a reserve, whether  the reserve has been met or not. 

You can withdraw a general listing before it expires, up to an hour before expiration. If you withdraw within an hour after placing the listing, MrBuyGuy will refund all of your listing and promotional fees. After the first hour, you may have to pay an additional fee to withdraw your listing.

You may withdraw a classified listing at any time. There is no fee for withdrawing a classified listing.

Whenever you withdraw a listing, you must state a reason for the withdrawal. If you make repeated withdrawals that MrBuyGuy considers unjustified, your account my be suspended.

Am I prohibited from selling any items?

 Yes. Please see MrBuyGuy's list of prohibited and restricted items. Contact MrBuyGuy if you have any questions.

How do I change the email address where my newsletters are sent?

You can change the email address where you receive newsletters and other notifications in a few simple steps:

  1. Log in to MrBuyGuy.com.
  2. Click My Account at the top of the page.
  3. Click the My Account tab.
  4. Click Subscriptions on the left hand side of the page.
  5. Type in your new email address in the box under Your Seller & Buyer email notifications.
  6. Click Change.

How do I offer free shipping?

 Click List Item at the top of the page, then Sell Item, then fill out your listing. After you enter the details about your product, you will arrive at a section which asks you for shipping information. You will have two choices:

  • Free shipping
  • Specify shipping costs

Select Free shipping if you don't want your buyer to pay for shipping.

How can I locate the items I want to buy?

 You can easily locate items on MrBuyGuy either by searching or browsing. Depending on what you are looking for, each process has its advantages.

a) Searching

Enter two or thre words describing the items in the Search text box located. Once you click the Search button, you will receive search results that match those words. The Searching option also allows you to narrow your search in many ways by offering advanced options and commands.

b) Browsing

You can keep on browsing until you come across something that might interest you. If you're not certain about what you want to purchase, you can scroll through the items.