How can we help you?

Browse through our comprehensive list of help topics below

Payment and Shipping

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Top Questions

What can I do if I don’t get paid?

There can be many reasons why you have not received payment.. Contact the Buyer, using the information available on their profile, and send them email reminders if possible. You can relist your item once more, so  other buyers can purchase it,  if your buyer fails to respond to you.

What should I do if my account shows an unpaid item?

 To avoid suspension or restriction of your account, it is important to make timely payments and keep unpaid items from being recorded on your account. You must send payment to the seller within 4 days, once an unpaid item case is opened.

 

How can I find a MrBuyGuy member?

To find a member (Shopaholic), use MrBuyGuy’s Advanced Search function.

Click on the down arrow next to the magnifying glass, and then click on A MrBuyGuy Shopaholic.

You will then be able to search for a particular Shopaholic.

Which payment method should I use, and how should I pay?

 It's up to the seller to decide which payment method to accept. The seller's chosen payment method will appear in the item description.  The seller may allow you a choice of more than one payment method.  To decide which one is best for you, see Choosing a Payment Method.

Whichever method you choose, you can pay for your item by

1.  Clicking the Pay Now button in the listing.

2. Making sure your shipping address is correct, then confirming your shipping and payment methods.

3. Once you are sure all the information is accurate, clicking Confirm and Proceed.

Using your watchlist

If you're thinking of buying a product, but you haven't made your final decision, you can place it on your Watchlist.

This will save you time if you decide to purchase it later on.

From the product page, click on Watch this item.

The product will then appear in your Watchlist.

You can find your Watchlist by clicking on My Account at the top of any page.

Click on the dropdown icon next to Buying on the left hand side of the page.

Then click on My Watchlist.

You'll be able to see all the products you are watching.

Later on, if you decide to buy the product, you can click on it in your Watchlist. You'll be taken right to the product page, where you can make a purchase.  There's no need to search for the item again.

Note: To have a watchlist, you must be a registered member of MrBuyGuy.com.

How can I see the price of an item that has already been sold?

You can search for Completed Listings. These are listings that have ended within the last 15 days, whether or not the item sold.

To search for completed listings:

1.    Click Advanced Search.

2.     Enter two or three words that describe the item in the Enter keywords or item number field.

3.     Select Completed Listings in the Search Including section.

4.       Click Search. 

How do I change the email address where my newsletters are sent?

You can change the email address where you receive newsletters and other notifications in a few simple steps:

  1. Log in to MrBuyGuy.com.
  2. Click My Account at the top of the page.
  3. Click the My Account tab.
  4. Click Subscriptions on the left hand side of the page.
  5. Type in your new email address in the box under Your Seller & Buyer email notifications.
  6. Click Change.

How do I offer free shipping?

 Click List Item at the top of the page, then Sell Item, then fill out your listing. After you enter the details about your product, you will arrive at a section which asks you for shipping information. You will have two choices:

  • Free shipping
  • Specify shipping costs

Select Free shipping if you don't want your buyer to pay for shipping.

Why was my account suspended?

MrBuyGuy will suspend your account if you violate the website Terms & Conditions.

Contact us to find out why your account was suspended.

I think someone has stolen my account information. What do I do?

If you think someone has stolen your MrBuyGuy.com account information, change your password immediately.

Contact Us and tell us what happened.

MrBuyGuy recommends you change your password every ten days.