How can we help you?

Browse through our comprehensive list of help topics below

Hotels

If you would rather contact MrBuyGuy directly, please click here to find out how contact us.

Top Questions

What should I do if my account shows an unpaid item?

 To avoid suspension or restriction of your account, it is important to make timely payments and keep unpaid items from being recorded on your account. You must send payment to the seller within 4 days, once an unpaid item case is opened.

 

I won an item but no longer want to buy it. What should I do?

You are obliged to buy the item that won, as your bid is considered a contract.

If you think you  have a valid reason for cancelling your purchase, contact the seller and explain your position. The seller may understand your concern and be willing to work with you. If the seller does not accept your explanation, you must purchase the item. if you fail to do so, an unpaid item will be documented in your account. Too many unpaid items can lead to account restriction or suspension. 

I can't find the item I listed. Where is it?

Listings are not searchable until 24 hours after they are placed.

Ttry one of these methods to find your listing. 

  • View the listing in your dashboard. 
  • Search by seller, using Advanced Seach.
  • Search by item number, using Advanced Search. Your confirmation email from MrBuyGuy will state your item number.

 

Narrowing your search

Mr Buy Guy lets you sort hotels by recommendation, number of stars, distance from a specific city, price and guest rating.

You can refine your search, filtering by star rating, price or place. You can limit your search to hotels whose names contain a specific word or phrase.

If you are searching by price, you can change the currency by clicking the dropdown at the top of the page.

Using your watchlist

If you're thinking of buying a product, but you haven't made your final decision, you can place it on your Watchlist.

This will save you time if you decide to purchase it later on.

From the product page, click on Watch this item.

The product will then appear in your Watchlist.

You can find your Watchlist by clicking on My Account at the top of any page.

Click on the dropdown icon next to Buying on the left hand side of the page.

Then click on My Watchlist.

You'll be able to see all the products you are watching.

Later on, if you decide to buy the product, you can click on it in your Watchlist. You'll be taken right to the product page, where you can make a purchase.  There's no need to search for the item again.

Note: To have a watchlist, you must be a registered member of MrBuyGuy.com.

What type of items can i sell on MrBuyGuy?

On MrBuyGuy you can buy and sell almost anything.  When clicking on the sell tab on the top header of the website you will be asked to select your auction type. 

The first type is general listing.  this would be goods such as CD's, DVD's, general household items, clothing, basically any item which can be auctioned off.  A general listing will allow a user to bid on the auction, you can specify a reserve price if you like, which means the item will not be sold until the reserve is met. 

The second listing type is an instant buy.  This is where you can enter in a fix price that you would like to sell the item for.  A buyer can purchase the item at any time during the listing duration for the fixed price that you specify.

The third type is a classified ad.  A classified ad allows you to enter in a price that you would like to sell the item for.  Buyers will contact you using an enquiry form.  You can select the buyer that you would like to sell the item to.  Classified ads are useful if you would want to have more interaction with the buyer before the item is sold.

The next three items are for specific listing types. 

The first option is for a car or motor vehicle.  If you are selling a vehicle select this option, this will then give you specific fields for you to enter in about your vehicle.

The second option is for property.  If you are selling a property or looking to rent or lease a property then select the property section.  This will give to specific fields about your property so you can capture more details when creating a listing.

The third option is for a job position.  This will ensure that your listing is set up in a job listing format and also provides some additional fields for trying to fill your job vacancy.

How does MrBuyGuy Buyer Protection work?

MrBuyGuy Buyer Protection allows buyers and sellers to dispute the outcomes of the auctions.  For example, if you are the buyer, and the seller fails to deliver the goods, you can place a dispute, which will act as a forum between the buyer and the seller.  MrBuyGuy generally stays out of disputes but will use the dispute centre as evidence when deciding whether to take action  on a member.  When you submit a dispute,  the other party will be notified and asked to respond. For example , if the seller does not send an item, the seller will be notified and asked why the item has not been sent.  If fhe seller repeatedly fails to send items purchased, MrBuyGuy will suspend the seller. 

MrBuyGuy Buyer Protection is designed to help buyers and sellers solve any problems they might have in a small number of steps.  Buyers and sellers the option to contact MrBuyGuy.   If a resolution cannot be made between buyer and seller, MrBuyGuy will takes an active role to ensure the dispute is resolved.

 

How do I update my default payment methods?

The first time you place a listing on MrBuyGuy you will be prompted to set your default payment methods. 

MrBuyGuy offers the following payment methods when selling an auction:

  • Paypal
  • Google checkout
  • Direct deposit
  • cash
  • cheque

The first time you sell on MrBuyGuy you will be able to select which payment methods you would like to offer.  Once done listing on MrBuyGuy, these methods will be available for you to select.  If you would like to update these default paymentmethods - for example change the email address of your Paypal account or update your bank account details - simply login to MrBuyGuy click on the my account link on the top header of the website and click on the account tab.  Under the information section on the left hand side, click on the payment methods option.  Your default payment methods will now be updated.

How much does it cost to sell on MrBuyGuy?

 To view a comprehensive listing of seller fees, choose from the variety of subscription packages available to you. 

How do I buy an item?

Here's how to purchase an item on MrBuyGuy.

a. Locate the item.

Enter name of the item you want in the search box at the top of the page any or surf through the list of categories.

b. Learn about the item you found.

Carefully go through the item description. You can click the Ask a question link if you have any question about the item.

c. Review the seller's Feedback.

By looking at the seller’s Feedback score and reading the comments left by previous buyers, and by viewing the seller’s business reputation you can ensure the sellers credibility.

d. Bid or Buy It Now.        

Scroll down the item page to view the available purchase options. After making a choice you can either place a bid or make an instant purchase by making use of Buy It Now. If you make a bid, you are obliged to complete the transaction if you win the uction.

e. Pay for the item.

You can send your payment to the seller within three days after you have won or purchased the item. The seller will let you know how and where to send the payment.