How can we help you?

Browse through our comprehensive list of help topics below

Top Questions

How do I offer free shipping?

 Click List Item at the top of the page, then Sell Item, then fill out your listing. After you enter the details about your product, you will arrive at a section which asks you for shipping information. You will have two choices:

  • Free shipping
  • Specify shipping costs

Select Free shipping if you don't want your buyer to pay for shipping.

Can I sell my items internationally?

 Yes, you can. However, you will have to meet the requirements for listings in each country. Also, with each country the laws of the land change and you will have to comply with the rules of that country.

How do I stop spam?

Spam means emails you don't want. Spam can include unwanted advertising, pornography and scams designed to cheat you out of your money. 

Sometimes spam comes from companies or websites you've already registered with. Most reputable companies will have an unsubscribe option in their emails. Clicking on unsubscribe will stop the company from sending you unwanted emails.

Often, however, spam comes from people or companies you've never heard of. They guess, buy or steal your email address.

Spam from MrBuyGuy Members

If you receive unwanted emails from another MrBuyGuy member, you can make a complaint at the Information Commissioner's Office website.

Here are some tips to help reduce spam:

  • Don't publish your email address on the Internet.
  • Don't choose an email address that spammers could guess easily, like ‘your_name@hotmail.com’.
  • Only give your main email address to people and companies you trust. If a website you're going to use only once asks you for an email address, get a new, free email address just for that site.
  • Read the privacy policies of the websites you visit. A good privacy policy should guarantee that the website will never sell your email address. See MrBuyGuy's privacy policy.
  • Use the highest anti-spam setting on your email program. But be careful. This could send some emails you do want into your junk folder. Be sure to check your junk folder regularly.
  • If you've already received spam, don't open it. Opening spam will tells the spammer that your email address is valid. They'll  keep on spamming you and could sell your email address to other spammers
  • Turn off email images. You can do this by changing your email program's default settings. A spammer can use an image within an email to tell if you've opened it.
  • Don't forward any marketing emails to your friends, or they'll be spammed, too.

Your Internet Service Provider and email program will be able to provide you with more tools for reducing spam.

How do I register with MrBuyGuy?

Registering is quick and easy. You can register with your Facebook account or with your email account.

To register with your Facebook account, click the Facebook Connect button at the top right of the home page.

If you'd prefer to register with your email account, click Register at the top of the home page. You'll be taken to the login/registration page. Click Create an Account on the right side of the page.

Now, whichever method you used to register, you'll be at the new user registration page. Follow these steps to complete your registration.

  1. Choose your account type, whether you prefer to be a Private User or a Business User. If you choose to register as a Private User, you can upgrade to Business User at any time.
  2. Choose a username. Be sure to use only letters and numbers
  3. Enter your email address. MrBuyGuy will automatically send an email to this address to make sure it's valid.
  4. Enter a password. For your safety, enter a strong password. The percentage bar will tell you how strong your password is. You'll have to type your password a second time to confirm it.
  5. If you have a coupon code, enter it.
  6. Tick Subscribe if you'd like to receive newsletters from MrBuyGuy and find out about terrific bargains.
  7. Click Create My Account. Note that by creating an account with MrBuyGuy, you agree to our terms of use, privacy policy and cookie policy.

Now it's time to complete your registration.

If you have registered as a Private User

  1. Choose your gender from the dropdown box.
  2. Enter your name and address in the boxes provided.
  3. Enter your phone number. You can enter an additional mobile number if you like.
  4. Use the dropdown boxes to enter your date of birth. You must be at least 18 years old to complete your registration.
  5. Pick a security question from the dropdown box and answer it.
  6. If you have a PayPal address you can enter it. You can use PayPal when you engage in transactions with other MrBuyGuy.com members.
  7. Click on Complete My Account.
  8. Now you must validate your email address. Check your email inbox for an email from MrBuyGuy. To activate your account, click on the link in the email

If you have registered as a Business User

  1. Choose a club membership. You can choose a free basic membership or one of several premium memberships. A premium membership comes with a 30 day free trail.  Be sure to read the features of each membership plan carefully before you make your decision.
  2. If you have a promo or voucher code or a gift card number, enter it in the space provided.
  3. Click Subscribe Now. 
  4. If you have chosen a free basic membership, you will be taken you your account settings page. If you have chosen a premium membership, you will be redirected to PayPal, where you can set up montly payments.

 

How can I share my feedback on a transaction?

You can share feedback by filling out a Feedback Form after you complete the transaction. 

Why was my account suspended?

MrBuyGuy will suspend your account if you violate the website Terms & Conditions.

Contact us to find out why your account was suspended.

What is the difference between an item and a listing?

An item is the specific product or service you are selling. A lisitng is is entire page including the iD,  description, pricing and other related details.

What should I do if my account shows an unpaid item?

 To avoid suspension or restriction of your account, it is important to make timely payments and keep unpaid items from being recorded on your account. You must send payment to the seller within 4 days, once an unpaid item case is opened.

 

Why have you removed my listing?

 We reserve the right to take down a listing if it does not conform to MrBuy Guy's Terms & Conditions or Privacy Policy, or if the item listed is a Prohibited Item

Narrowing your search

Once you arrive at a page with a list of products, you may find that there are too many for you to compare.

To help you out, MrBuyGuy.com allows you to narrow your search.

If you haven't already filtered your product by category, you can do this now, by clicking on one of the categories on the left hand side of the page.

You can also filter by price, by using the slider.

For some products, you may be able to filter your search by a particular specification, such as brand, size, weight, material or energy rating.

By clicking on the Classified tab toward the top of the page, you can find out if you can purchase the product you want directly from another MrBuyGuy.com user.