How can we help you?

Browse through our comprehensive list of help topics below

Top Questions

What is an unpaid item?

When you buy or bid successfully on an item, you commit to pay. If you fail to make a payment,  an unpaid item case may be opened. 

If you don't pay or you fail to reach an agreement with the seller within 4 days, MrBuyGuy will record an unpaid item on your account.

This can lead to your account being restricted or suspended.

Can I locate items being sold in my area?

 Yes you can, MrBuyGuy has advanced geo-tracking technology which allows you to filter auctions by the location nearest to you.  To use, this you must have an account with us and have   entered your address information. When search the results are displayed, you will be able to sort listings based on how close they are to you. 

How can I pay my seller fees?

 You can pay your seller fees using a wide variety of popular mediums such as PayPal and popular credit cards such as American Express, MasterCard and Visa. You can also schedule payments automatically by using these mediums. Click here to pay your seller fees.

Where can I view my account information?

 You can view your account information by going to your Dashboard, which you can access when you log in or by clicking My Account at the top of any page.

How much does it cost to sell on MrBuyGuy?

 To view a comprehensive listing of seller fees, choose from the variety of subscription packages available to you. 

How can I restore the listing I deleted?

 To recover a deleted listing, click on Deleted in the selling section of your dashboard.

What type of items can i sell on MrBuyGuy?

On MrBuyGuy you can buy and sell almost anything.  When clicking on the sell tab on the top header of the website you will be asked to select your auction type. 

The first type is general listing.  this would be goods such as CD's, DVD's, general household items, clothing, basically any item which can be auctioned off.  A general listing will allow a user to bid on the auction, you can specify a reserve price if you like, which means the item will not be sold until the reserve is met. 

The second listing type is an instant buy.  This is where you can enter in a fix price that you would like to sell the item for.  A buyer can purchase the item at any time during the listing duration for the fixed price that you specify.

The third type is a classified ad.  A classified ad allows you to enter in a price that you would like to sell the item for.  Buyers will contact you using an enquiry form.  You can select the buyer that you would like to sell the item to.  Classified ads are useful if you would want to have more interaction with the buyer before the item is sold.

The next three items are for specific listing types. 

The first option is for a car or motor vehicle.  If you are selling a vehicle select this option, this will then give you specific fields for you to enter in about your vehicle.

The second option is for property.  If you are selling a property or looking to rent or lease a property then select the property section.  This will give to specific fields about your property so you can capture more details when creating a listing.

The third option is for a job position.  This will ensure that your listing is set up in a job listing format and also provides some additional fields for trying to fill your job vacancy.

I am a personal user, how do fees work on MrBuyGuy?

 As a personal user your fees are paid on a pre - pay  basis.  Simply login to MrBuyGuy and click on the List Item at the top of the page and go through the selling steps to list your auction.  On the confirmation page, your fees will be calculated and you will be taken to a payment page where you can select a payment method to pay for your auction fees.  There is a minimum auction fee purchase of 5 pounds.  Alternatively if you would like to purchase fees outside the auction process you can do this by logging in to MrBuyGuy pressing on My Account the top of the page, then clicking  Credits and Payments. You can then pre-purchase credit.

How do I register with MrBuyGuy?

Registering is quick and easy. You can register with your Facebook account or with your email account.

To register with your Facebook account, click the Facebook Connect button at the top right of the home page.

If you'd prefer to register with your email account, click Register at the top of the home page. You'll be taken to the login/registration page. Click Create an Account on the right side of the page.

Now, whichever method you used to register, you'll be at the new user registration page. Follow these steps to complete your registration.

  1. Choose your account type, whether you prefer to be a Private User or a Business User. If you choose to register as a Private User, you can upgrade to Business User at any time.
  2. Choose a username. Be sure to use only letters and numbers
  3. Enter your email address. MrBuyGuy will automatically send an email to this address to make sure it's valid.
  4. Enter a password. For your safety, enter a strong password. The percentage bar will tell you how strong your password is. You'll have to type your password a second time to confirm it.
  5. If you have a coupon code, enter it.
  6. Tick Subscribe if you'd like to receive newsletters from MrBuyGuy and find out about terrific bargains.
  7. Click Create My Account. Note that by creating an account with MrBuyGuy, you agree to our terms of use, privacy policy and cookie policy.

Now it's time to complete your registration.

If you have registered as a Private User

  1. Choose your gender from the dropdown box.
  2. Enter your name and address in the boxes provided.
  3. Enter your phone number. You can enter an additional mobile number if you like.
  4. Use the dropdown boxes to enter your date of birth. You must be at least 18 years old to complete your registration.
  5. Pick a security question from the dropdown box and answer it.
  6. If you have a PayPal address you can enter it. You can use PayPal when you engage in transactions with other MrBuyGuy.com members.
  7. Click on Complete My Account.
  8. Now you must validate your email address. Check your email inbox for an email from MrBuyGuy. To activate your account, click on the link in the email

If you have registered as a Business User

  1. Choose a club membership. You can choose a free basic membership or one of several premium memberships. A premium membership comes with a 30 day free trail.  Be sure to read the features of each membership plan carefully before you make your decision.
  2. If you have a promo or voucher code or a gift card number, enter it in the space provided.
  3. Click Subscribe Now. 
  4. If you have chosen a free basic membership, you will be taken you your account settings page. If you have chosen a premium membership, you will be redirected to PayPal, where you can set up montly payments.

 

I can't find the item I listed. Where is it?

Listings are not searchable until 24 hours after they are placed.

Ttry one of these methods to find your listing. 

  • View the listing in your dashboard. 
  • Search by seller, using Advanced Seach.
  • Search by item number, using Advanced Search. Your confirmation email from MrBuyGuy will state your item number.